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ITSM model for very small organisation: an empirical validation
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ITSM model for very small organisation: an empirical validation (2019)ITSM model for very small organisation: a…Information technology service management models applied to medium and small organizations: A systematic literature review (2015)Information technology servic…IT Service Management: A Cross-national Study of ITIL Adoption (2014)IT Service Management: A Cros…Building an IT service catalog in a small company as the main input for the IT financial management (2013)Building an IT service catalo…IT Service Management for Small and Medium-Sized Enterprises: A Domain Specific Approach (2012)IT Service Management for Sma…Case study on IT service management process evaluation framework based on ITIL (2011)Case study on IT service mana…Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka (2010)Perencanaan information techn…A Method Framework for Engineering Process Capability Models (2009)A Method Framework for Engine…How to make a decision: The analytic hierarchy process (1990)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Information Rules: A Strategic Guide to the Network Economy (2000)An Empirical Study on Critical Factors Affecting Employee Satisfaction (2014)Drivers and Barriers to IT Service Management Adoption in Indonesian Start-up Based on the Diffusion of Innovation Theory (2020)AN INTEGRATIVE AGILE ITSM FRAMEWORK OF TENETS AND PRACTICES – ITS DESIGN AND EXPLORATORY UTILIZATION (2022)Assessing the risk of IT outsourcing (2002)An exploratory study of information technology evaluation and benefits management practices of SMEs in the construction industry (2004)Review of Proposals for the Construction and Management of the Catalog of Information Technology Services (2018)Cochrane Handbook for Systematic Reviews of Interventions (2019)IT Services: Costs, Metrics, Benchmarking and Marketing (2000)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Incident Management in Academic Information System using ITIL Framework (2018)Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms (2019)Information Technology Governance for Higher Education Institutions: A Multi-Country Study (2021)Diccionario de la lengua española (1917)A guide to the project management body of knowledge (PMBOK guide) (2004)Procedures for Performing Systematic Reviews (2004)Met4ITIL: A process management and simulation-based method for implementing ITIL (2018)A multifaceted framework for adoption of cloud computing in Malaysian SMEs (2019)An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices (2021)
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References

  • 2014IT Service Management: A Cross-national Study of ITIL Adoption96 cited
  • 2015Information technology service management models applied to medium and small organizations: A systematic literature review38 cited
  • 2009A Method Framework for Engineering Process Capability Models28 cited
  • 2013Building an IT service catalog in a small company as the main input for the IT financial management26 cited
  • 2012IT Service Management for Small and Medium-Sized Enterprises: A Domain Specific Approach22 cited
  • 2010Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka13 cited
  • 2011Case study on IT service management process evaluation framework based on ITIL10 cited

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