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Enhancing hospitality experience with service robots: the mediating role of rapport building
16 references·2 citing·45 second hop
Enhancing hospitality experience with service robots: the mediating role of rapport building (2019)Enhancing hospitality experience with ser…Developing and validating a service robot integration willingness scale (2019)Developing and validating a s…Consumers acceptance of artificially intelligent (AI) device use in service delivery (2019)Consumers acceptance of artif…Exploring customer experiences with robotics in hospitality (2018)Exploring customer experience…Brave new world: service robots in the frontline (2018)Brave new world: service robo…Artificial Intelligence in Service (2018)Artificial Intelligence in Se…The potential for tourism and hospitality experience research in human-robot interactions (2017)The potential for tourism and…“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)“Service Encounter 2.0”: An i…Domo Arigato Mr. Roboto (2016)Domo Arigato Mr. RobotoWho Sees Human? (2010)Who Sees Human?Revisiting the uncanny valley theory: Developing and validating an alternative to the Godspeed indices (2010)Revisiting the uncanny valley…Research Methods, Design, and Analysis (2010)Research Methods, Design, and…Rapport-Building Behaviors Used by Retail Employees (2008)Rapport-Building Behaviors Us…Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Measurement Instruments for t…Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory (2008)Basics of Qualitative Researc…Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations (2021)A systematic review of AI tec…Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services (2019)Antecedents of customers’ acc…Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)Seeking Qualitative Rigor in Inductive Research (2012)An Experimental Study of Apparent Behavior (1944)Minds, brains, and programs (1980)Simple Heuristics That Make Us Smart (1999)Social robots for education: A review (2018)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI (2021)Dimensions of Brand Personality (1997)On seeing human: A three-factor theory of anthropomorphism. 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References

  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,630 cited
  • 2008Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory18,088 cited
  • 2018Artificial Intelligence in Service3,978 cited
  • 2008Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots3,418 cited
  • 2018Brave new world: service robots in the frontline2,415 cited
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  • 2000Customer-Employee Rapport in Service Relationships1,165 cited
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  • 2010Revisiting the uncanny valley theory: Developing and validating an alternative to the Godspeed indices496 cited
  • 2008Rapport-Building Behaviors Used by Retail Employees

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423 cited
  • 2017The potential for tourism and hospitality experience research in human-robot interactions418 cited
  • Cited by

    • 2019Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services416 cited
    • 2021A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations405 cited