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Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research
16 references·1 citing·41 second hop
Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research (2019)Inside the Emergency Service Call-Center:…The Conversation Analytic Role-play Method (CARM): A Method for Training Communication Skills as an Alternative to Simulated Role-play (2014)The Conversation Analytic Rol…Intervening With Conversation Analysis in Telephone Helpline Services: Strategies to Improve Effectiveness (2014)Intervening With Conversation…Overall Structural Organization (2012)Overall Structural Organizati…Compliance, resistance and incipient compliance when responding to directives (2012)Compliance, resistance and in…Talk in Action: Interactions, Identities, and Institutions (2010)Talk in Action: Interactions,…Talk in Action (2010)Talk in ActionContingency and Action: A Comparison of Two Forms of Requesting (2008)Contingency and Action: A Com…Rudeness at 911 Reconceptualizing Face and Face Attack (1998)Rudeness at 911 Reconceptuali…Observations on the Display and Management of Emotion in Naturally Occurring Activities: The Case of "Hysteria" in Calls to 9-1-1 (1998)Observations on the Display a…Interactional Trouble in Emergency Service Requests: A Problem of Frames (1997)Interactional Trouble in Emer…Two incommensurable, asymmetrically alternate technologies of social analysis (1992)Two incommensurable, asymmetr…Analyzing talk at work: an introduction (1992)Analyzing talk at work: an in…Describing trouble: Practical epistemology in citizen calls to the police (1990)Describing trouble: Practical…When Words Fail: A Single Case Analysis (1988)When Words Fail: A Single Cas…Sequential and Institutional Contexts in Calls for Help (1987)Sequential and Institutional …Talk and its occasion: the case of calling the police (1984)Talk and its occasion: the ca…Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research (2024)Communication in Telehealth: …Lectures on Conversation (1995)Moaning, whinging and laughing: the subjective side of complaints (2005)Applied Conversation Analysis (2011)An Appeal for a Methodological Fusion of Conversation Analysis and Experimental Psychology (2017)Transforming CA Findings into Future L2 Teaching Practices: Challenges and Prospects for Teacher Education (2021)A simplest systematics for the organization of turn-taking for conversation (1974)The Preference for Self-Correction in the Organization of Repair in Conversation (1977)Pragmatics (1983)THE TEXTUAL APPROACH: RISK AND BLAME IN DISASTER SENSEMAKING. (1993)Heteronormativity in Action: Reproducing the Heterosexual Nuclear Family in After-hours Medical Calls (2005)From Teams to Knots: Activity-Theoretical Studies of Collaboration and Learning at Work (2012)How To Do Things With Words (1975)Politeness : Some Universals in Language Usage (1987)Politeness (1987)Deontic Authority in Interaction: The Right to Announce, Propose, and Decide (2012)The Oxford Handbook of Pragmatics (2013)Discourse and Social Psychology (2020)Opening up Closings (1973)A simplest systematics for the organization of turn-taking for conversation (1974)Seeing as situated activity: Formulating planes (1996)Centers of Coordination: A Case and Some Themes (1997)Conversation and Cognition (2005)Sequencing in Conversational Openings 1 (1968)Forms of talk (1981)The News Interview (2002)The news interview: journalists and public figures on the air (2003)Responsibility and Action: Invariants and Diversity in Requests for Objects in British English and Polish Interaction (2013)Intervening With Conversation Analysis: The Case of Medicine (2014)Lapses: How People Arrive at, and Deal With, Discontinuities in Talk (2015)Action formation and its epistemic (and other) backgrounds (2013)Knots in the Discourse of Innovation: Investigating Multiple Tensions in a Reacquired Spin-off (2016)Translanguaging in the context of mainstream multilingual education (2018)Planning for claims: an ethnography of industry culture (2004)Communication as Ventriloquism: A Grounded-in-Action Approach to the Study of Organizational Tensions (2013)From ‘matters of concern’ to ‘matters of authority’: Studying the performativity of strategy from a communicative constitution of organization (CCO) approach (2017)Well-prefaced turns in English conversation: A conversation analytic perspective (2015)Interactional Linguistics: Studying Language in Social Interaction (2018)Technologizing Bronfenbrenner: Neo-ecological Theory (2022)Confirming Allusions: Toward an Empirical Account of Action (1996)Qualitative research methods in health technology assessment: a review of the literature. (1998)The epistemics of social relations: Owning grandchildren (2006)
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References

  • 1992Analyzing talk at work: an introduction1,137 cited
  • 2008Contingency and Action: A Comparison of Two Forms of Requesting802 cited
  • 2010Talk in Action797 cited
  • 2010Talk in Action: Interactions, Identities, and Institutions561 cited
  • 2014The Conversation Analytic Role-play Method (CARM): A Method for Training Communication Skills as an Alternative to Simulated Role-play335 cited
  • 1992Two incommensurable, asymmetrically alternate technologies of social analysis315 cited
  • 1990Describing trouble: Practical epistemology in citizen calls to the police289 cited
  • 1987Sequential and Institutional Contexts in Calls for Help284 cited
  • 1988When Words Fail: A Single Case Analysis283 cited
  • 2012Overall Structural Organization193 cited
  • 1998Rudeness at 911 Reconceptualizing Face and Face Attack190 cited
  • 1998Observations on the Display and Management of Emotion in Naturally Occurring Activities: The Case of "Hysteria" in Calls to 9-1-1188 cited
  • 2012Compliance, resistance and incipient compliance when responding to directives146 cited
  • 2014Intervening With Conversation Analysis in Telephone Helpline Services: Strategies to Improve Effectiveness129 cited
  • 1997Interactional Trouble in Emergency Service Requests: A Problem of Frames

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123 cited
  • 1984Talk and its occasion: the case of calling the police114 cited
  • Cited by

    • 2024Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research27 cited