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Do consumers care about CSR in their online reviews? An empirical analysis · Study

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ArticleDo consumers care about CSR in their online reviews? An empirical analysis

David D’Acunto2019

OA

Articlegreen2019

Do consumers care about CSR in their online reviews? An empirical analysis

David D’Acunto · Annamaria Tuan · Daniele Dalli · Giampaolo Viglia · Fevzi Okumuş

123 citations·0/0 files stored·International Journal of Hospitality Management

No readable copy stored yet — this record is metadata only.

Corporate Social Responsibility Reporting Digital Marketing and Social Media Environmental Sustainability in Business

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 123 citations exist upstream.

References

2007Strategy and society: the link between competitive advantage and corporate social responsibility 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility 2010The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research 2012What We Know and Don’t Know About Corporate Social Responsibility 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies 2007Electronic word-of-mouth in hospitality and tourism management 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement

Cited by

2021Heritage hotels and customer experience: a text mining analysis of online reviews 2020Corporate Social Responsibility and Social Media: Comparison between Developing and Developed Countries 2019Home and away: Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms?2021Corporate social responsibility in times of need: Community support during the COVID-19 pandemics

Details

Year2019

Typearticle

Published2019-08-12

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations123

Files0 public / 0

ShelfCorporate Social Responsibility Reporting

Identifiers

doi10.1016/j.ijhm.2019.102342

openalex_workW2967500101

Links

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2021

A 15-year Review of “Corporate Social Responsibility Practices” Research in the Hospitality and Tourism Industry

2022Examining the influence of linguistic characteristics of online managerial response on return customers’ change in satisfaction with hotels

2023How eco-certificate/effort influences hotel preference

2024How do green CSR initiatives influence green employee engagement among tourism and hospitality employees?