USER BEHAVIOUR INTENTION USING UTAUT2 MODEL: A SYSTEMATIC LITERATURE REVIEW

M.B. Alexandri · Margo Purnomo · Ria Arifianti · Anang Muftiadi · D. Nugroho · B. Ruslan

16 citations0/0 files storedRussian Journal of Agricultural and Socio-Economic Sciences

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Technology Adoption and User Behaviour Consumer Behavior and Marketing Influence Health, Technology, Consumer Behavior

Abstract

The development of information communication technology (ICT) and also derivatives of its technology make it easier for the public to conduct online transactions.This study seeks prior research by using systematic literature to look at customer's Behavior Intention by using theories from Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) so as to understand the developments and new discoveries that have emerged in previous studies.A systematic literature review is used in this research methodology so the review can be explained systematically.Based on the findings of this literature review research aspires a method or framework that can be used for researchers as well as practitioners to understand the customer's Behavior Intention by using theories from UTAUT2 so that it can inspire further research.

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References

1991The theory of planned behavior 2003User Acceptance of Information Technology: Toward A Unified View1 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 2003User Acceptance of Information Technology: Toward a Unified View 2017Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust 2012Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology 2019Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse

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