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Quality in Public Services · Study

BookQuality in Public Services

Lucy Gaster1994

Book1994

Quality in Public Services

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Public Policy and Administration Research Healthcare Quality and Management Public Administration in Developing Nations

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1998Quality perceptions of internal and external customers: a case study in educational administration 2002Participation as the key to successful change – a public sector case study 2001Service quality performance measurement in public/private sectors 2013Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece 1997Awareness of service charges and its influence on customer expectations and perceptions of quality in banking 2000Quality Standards in the Public Sector: Differences Between Italy and the UK in the Citizen’s Charter initiative 1998Public sector quality: political project or legitimate goal?2007‘The Work You Want, The Help You Need’: Constructing the Customer in Jobcentre Plus

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Year1994

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Published1994-12-01

Languageen

Citations47

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ShelfPublic Policy and Administration Research

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openalex_workW2971199663

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