Communities and libraries in times of crisis

Feili Tu-Keefner

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Library Science and Administration Disaster Management and Resilience Public Relations and Crisis Communication

Abstract

In October 2015, several counties in South Carolina experienced catastrophic trophic flooding that caused severe damage. Using a framework for risk communication preparedness and implementation recommended by public health experts, this study investigated public libraries and their legitimacy as partners of public health agencies during and after a disaster. The results show that the libraries in the areas affected created disaster-recovery centers, illustrating their value in facilitating emergency response and recovery. However, the findings also show librarians were not fully prepared to provide disaster and health information, especially through online venues. Information and technology literacy issues created barriers for community members in accessing disaster health information and filing FEMA applications online. It is recommended that public libraries provide user-friendly, reliable disaster and health digital resources, making them available permanently, and updating the information consistently.

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2009Disaster Communication on the Internet: A Focus on Mobilizing Information 2017Health Information Services and Technology Access during and after a Disaster: Lessons Learned by Public Librarians in South Carolina 2016The value of public libraries during a major flooding: How digital resources can enhance health and disaster preparedness in local communities.

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2024Libraries on the Front Lines: The Imperative for Disaster-Ready Information Professionals 2020Disaster Health Information Access and Public Libraries’ Situation-Specific Information Services: What Public Librarians and Library Users Said

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