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Public Administration Entering Turbulent Times: A Study of Service Quality during the Refugee Crisis
16 references·4 citing·44 second hop
Public Administration Entering Turbulent Times: A Study of Service Quality during the Refugee Crisis (2019)Public Administration Entering Turbulent …Global Trends: Forced Displacement in 2015 (2017)Global Trends: Forced Displac…Organizing for Crisis Management: Building Governance Capacity and Legitimacy (2016)Organizing for Crisis Managem…DESIGNING RESILIENT INSTITUTIONS FOR TRANSBOUNDARY CRISIS MANAGEMENT: A TIME FOR PUBLIC ADMINISTRATION (2016)DESIGNING RESILIENT INSTITUTI…Public Management and Governance (2015)Public Management and Governa…Managing Transboundary Crises: Identifying the Building Blocks of an Effective Response System (2010)Managing Transboundary Crises…Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience (2007)Preparing for Critical Infras…The SAGE Dictionary of Social Research Methods (2006)The SAGE Dictionary of Social…Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government (2005)Testing the Expectancy Discon…Reframing Crisis Management (1998)Reframing Crisis ManagementReframing Crisis Management (1998)Reframing Crisis ManagementRefugees and Exile: From "Refugee Studies" to the National Order of Things (1995)Refugees and Exile: From "Ref…A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)A PUBLIC MANAGEMENT FOR ALL S…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Imposing Aid: Emergency Assistance to Refugees (1986)Imposing Aid: Emergency Assis…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…Advancing Robust Governance in Turbulent Times: The Role of Multi‐Level Governance, Hybrid Governance, and Negotiated Societal Intelligence (2025)Advancing Robust Governance i…Robust Governance in Turbulent Times (2024)Robust Governance in Turbulen…Meet all changes with constancy: The dynamic adaptation process of county governments in China (2022)Meet all changes with constan…An analysis of the public administration curricula in Turkey: Realities, expectations, and attitudes toward novel courses (2021)An analysis of the public adm…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Social Choice and Individual Values. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 1995Refugees and Exile: From "Refugee Studies" to the National Order of Things1,667 cited
  • 1998Reframing Crisis Management1,534 cited
  • 2006The SAGE Dictionary of Social Research Methods1,228 cited
  • 1998Reframing Crisis Management1,186 cited
  • 2017Global Trends: Forced Displacement in 2015929 cited
  • 2007Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience709 cited
  • 2010Managing Transboundary Crises: Identifying the Building Blocks of an Effective Response System667 cited
  • 2016Organizing for Crisis Management: Building Governance Capacity and Legitimacy508 cited
  • 1986Imposing Aid: Emergency Assistance to Refugees449 cited
  • 2016DESIGNING RESILIENT INSTITUTIONS FOR TRANSBOUNDARY CRISIS MANAGEMENT: A TIME FOR PUBLIC ADMINISTRATION390 cited
  • 2015

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Public Management and Governance
338 cited
  • 2005Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government299 cited
  • Cited by

    • 2024Robust Governance in Turbulent Times96 cited
    • 2025Advancing Robust Governance in Turbulent Times: The Role of Multi‐Level Governance, Hybrid Governance, and Negotiated Societal Intelligence13 cited
    • 2021An analysis of the public administration curricula in Turkey: Realities, expectations, and attitudes toward novel courses13 cited
    • 2022Meet all changes with constancy: The dynamic adaptation process of county governments in China9 cited