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Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China
16 references·1 citing·49 second hop
Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China (2019)Different Effects of Contractual Form on …Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Evaluating passenger satisfac…Public–private partnership in Public Administration discipline: a literature review (2017)Public–private partnership in…Corporate social responsibility and customer loyalty in intercity bus services (2017)Corporate social responsibili…Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Analysis of Visitor Satisfaction with Public Transport in Munich (2014)Analysis of Visitor Satisfact…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts (2011)Measuring the satisfaction of…The quality of service desired by public transport users (2010)The quality of service desire…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Measuring the economic efficiency of airports: A Simar–Wilson methodology analysis (2008)Measuring the economic effici…Ownership, Contractual Practices and Technical Efficiency: The Case of Urban Public Transport in France (2007)Ownership, Contractual Practi…A time and a place for incremental fit indices (2006)A time and a place for increm…Estimation and inference in two-stage, semi-parametric models of production processes (2005)Estimation and inference in t…Principles and practice in reporting structural equation analyses. (2002)Principles and practice in re…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review (2024)Evaluation of Service Quality…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents (2019)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)What influences satisfaction and loyalty in public transport? A review of the literature (2017)The Importance of Utility Balance in Efficient Choice Designs (1996)Applied choice analysis a primer (2005)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)An evaluation of incremental fit indices: A clarification of mathematical and empirical properties. (1996)Advanced Structural Equation Modeling: Issues and Techniques (1998)Independent examination of the Wechsler Adult Intelligence Scale—Fourth Edition (WAIS-IV): What does the WAIS-IV measure? (2010)What No Child Left Behind leaves behind: The roles of IQ and self-control in predicting standardized achievement test scores and report card grades. 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(1988)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How to Write Up and Report PLS Analyses (2009)Specification, evaluation, and interpretation of structural equation models (2011)The Performance of RMSEA in Models With Small Degrees of Freedom (2014)A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems (1995)Collaborative Governance in Theory and Practice (2007)Public–Private Partnerships: An International Performance Review (2007)Healthcare Digitalization and Pay-For-Performance Incentives in Smart Hospital Project Financing (2020)Institutional voids and firms' resource commitment in emerging markets: A review and future research agenda (2020)Public–private partnership as a driver of sustainable development: toward a conceptual framework of sustainability-oriented PPP (2020)Who left riding transit? 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References

  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2002Principles and practice in reporting structural equation analyses.4,724 cited
  • 2005Estimation and inference in two-stage, semi-parametric models of production processes3,406 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2017Public–private partnership in Public Administration discipline: a literature review416 cited
  • 2006A time and a place for incremental fit indices353 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 2018Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service245 cited
  • 2008Measuring the economic efficiency of airports: A Simar–Wilson methodology analysis227 cited
  • 2007Ownership, Contractual Practices and Technical Efficiency: The Case of Urban Public Transport in France154 cited
  • 2017Corporate social responsibility and customer loyalty in intercity bus services

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152 cited
  • 2011Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts117 cited
  • 2014Analysis of Visitor Satisfaction with Public Transport in Munich107 cited
  • Cited by

    • 2024Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review19 cited