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FEMALE ONLINE SHOPPERS EXAMINING THE MEDIATING ROLES OF E-SATISFACTION AND E-TRUST ON E-LOYALTY DEVELOPMENT
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FEMALE ONLINE SHOPPERS EXAMINING THE MEDIATING ROLES OF E-SATISFACTION AND E-TRUST ON E-LOYALTY DEVELOPMENT (2019)FEMALE ONLINE SHOPPERS EXAMINING THE MEDI…REVIEW OF CUSTOMER EXPERIENCE, PERCEIVED EFFECTIVENESS OF E-COMMERCE INSTITUTIONAL MECHANISMS, AND REPURCHASE INTENTION FROM THE PERSPECTIVE OF EXPECTATION-CONFIRMATION THEORY (2022)REVIEW OF CUSTOMER EXPERIENCE…The Moderation Effect of e-Trust and Big Data Quality in e-Grocery: An Empirical Research from Outside of Java Island. (2021)The Moderation Effect of e-Tr…The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty (2021)The influence of e-service qu…Pengaruh Display, Promosi Penjualan dan Kualitas Produk Pada Toko Online Terhadap Loyalitas Konsumen Dengan Variabel Intervening Kepuasan Pelanggan (2021)Pengaruh Display, Promosi Pen…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Social Research Methods (2013)The Application of Technology-Organization-Environment Framework to Analyze SME Readiness in Using Digital Payment Applications (2023)Business Research Methods (2011)When do consumers buy online product reviews? Effects of review quality, product type, and reviewer’s photo (2013)A study of factors that contribute to online review helpfulness (2015)Comfort your online customer: quality, trust and loyalty on the internet (2004)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Research Methods for Business: A Skill-Building Approach (2013)Consumer Satisfaction in E-shopping: Shopee Malaysia Case (2023)Integrated perspective of eco-innovation, green branding, and sustainable product: a case of an emerging economy (2023)The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Elucidating drivers of repurchase intention in the e-marketplace through the lens of online trust-building mechanisms (2024)
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  • 2021The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty45 cited
  • 2021The Moderation Effect of e-Trust and Big Data Quality in e-Grocery: An Empirical Research from Outside of Java Island.22 cited
  • 2021Pengaruh Display, Promosi Penjualan dan Kualitas Produk Pada Toko Online Terhadap Loyalitas Konsumen Dengan Variabel Intervening Kepuasan Pelanggan15 cited
  • 2022REVIEW OF CUSTOMER EXPERIENCE, PERCEIVED EFFECTIVENESS OF E-COMMERCE INSTITUTIONAL MECHANISMS, AND REPURCHASE INTENTION FROM THE PERSPECTIVE OF EXPECTATION-CONFIRMATION THEORY9 cited

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