Effective Use of Information Technology: Lessons about State Governance Structures and Processes

Abstract

The California Department of Information Technology was to provide leadership, guidance, and oversight for IT initiatives and projects throughout the state. In 2002 the agency's sunset clause was allowed to take effect and it ceased to exist. To determine what lessons can be learned from states with exemplary practices in IT governance, the authors conducted case studies in four states. They identify common success factors and challenges and make recommendations for a new agency of information technology in California.

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