Articlegold2019

The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare

32 citations0/0 files storedSA Journal of Human Resource Management

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Employee Performance and Management Public Policy and Administration Research Job Satisfaction and Organizational Behavior

Abstract

Orientation: Employee engagement has become an impetus behind business success and a deciding factor for service delivery, especially in the Zimbabwean public sector.Research purpose: This study sought to investigate the antecedents of employee engagement and their effect on public sector service delivery with reference to selected government departments in Harare.Motivation for the study: The government departments in Harare have witnessed gross employee disengagement as indicated by reduced employee commitment and high absenteeism.Research approach/design and method: A quantitative research design was adopted for this study. A structured questionnaire was developed, validated and distributed to 260 employees and management working in five selected government departments.Main findings: This study showed that the antecedents of employee engagement such as effective leadership, training and career development, compensation and incentive programmes, and organisational policies and procedures greatly influenced employee engagement in the public sector. The study also noted that employee engagement positively impacted service delivery in the public sector.Practical/managerial implications: An important implication of this study is the need for the public sector management to understand the significance of the social exchange for employee engagement and to provide employees with resources and benefits that would oblige them to perform productively.Contribution/value-add: This study is expected to enrich the empirical evidence on the antecedents of employee engagement and also provide recommendations for practitioners in investigating the influence of employee engagement on service delivery in the public sector.

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1991Case Study Research: Design and Methods 1990Practical Research: Planning and Design 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study 2006Antecedents and consequences of employee engagement 2013Business Research Methods 2010Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes.2000RESEARCH METHODOLOGY IN MANAGEMENT: CURRENT PRACTICES, TRENDS, AND IMPLICATIONS FOR FUTURE RESEARCH.2013Employee Engagement in Theory and Practice

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