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Analyzing the quality of public bus transport service in Fez City (Morocco)
16 references·0 citing·33 second hop
Analyzing the quality of public bus transport service in Fez City (Morocco) (2019)Analyzing the quality of public bus trans…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study (2013)A Quality-Based Approach to P…A multi-dimensional framework for evaluating the transit service performance (2013)A multi-dimensional framework…Performance indicators for an objective measure of public transport service quality (2012)Performance indicators for an…Data envelopment analysis 1978–2010: A citation-based literature survey (2012)Data envelopment analysis 197…Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA (2011)Measuring the efficiency of c…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Performance evaluation of bus routes: A provider and passenger perspective (2006)Performance evaluation of bus…A Guidebook for Developing a Transit Performance-Measurement System (2003)A Guidebook for Developing a …Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver (2002)Quantitative models for perfo…Measuring airport quality from the airlines’ viewpoint: an application of data envelopment analysis (2001)Measuring airport quality fro…Operations, Quality, and Profitability in the Provision of Banking Services (1999)Operations, Quality, and Prof…An internal customer service quality data envelopment analysis model for bank branches (1997)An internal customer service …Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Transit capacity and quality of service manual (2003)Understanding attitudes towards public transport and private car: A qualitative study (2007)Users’ willingness to ride an integrated public-transport service: A literature review (2016)The integration of passenger and freight transport for first-last mile operations (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction (2016)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)Privatization, corporatization, ownership forms and their effects on the performance of the world's major airports (2006)Performance evaluation of Italian airports: A data envelopment analysis (2007)Ownership forms matter for airport efficiency: A stochastic frontier investigation of worldwide airports (2008)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Drivers of customer satisfaction with public transport services (2015)Integrating shared autonomous vehicle in public transportation system: A supply-side simulation of the first-mile service in Singapore (2018)Marketing management: analysis. planning. implementation and control (2000)Satisfaction: a behavioral perspective on the consumer (2010)An index to quantify an individual's scientific research output (2005)A survey of DEA applications (2012)Data envelopment analysis: Prior to choosing a model (2013)A bibliometric analysis of operations research and management science (2016)The Measurement of Productive Efficiency (1957)General competitive analysis (1971)A slacks-based measure of efficiency in data envelopment analysis (2001)Theory of Cost and Production Functions (2015)Profitability and Marketability of the Top 55 U.S. Commercial Banks (1999)Assessing bank efficiency and performance with operational research and artificial intelligence techniques: A survey (2009)Network data envelopment analysis: A review (2014)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Data envelopment analysis (DEA) – Thirty years on (2008)Data Envelopment Analysis: History, Models, and Interpretations (2011)
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References

  • 1978Measuring the efficiency of decision making units29,914 cited
  • 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis16,854 cited
  • 2002Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver577 cited
  • 2012Data envelopment analysis 1978–2010: A citation-based literature survey564 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view450 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches411 cited
  • 1999Operations, Quality, and Profitability in the Provision of Banking Services297 cited
  • 2001Measuring airport quality from the airlines’ viewpoint: an application of data envelopment analysis288 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways281 cited
  • 2012Performance indicators for an objective measure of public transport service quality192 cited
  • 2011Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA184 cited
  • 2006Performance evaluation of bus routes: A provider and passenger perspective164 cited
  • 2003A Guidebook for Developing a Transit Performance-Measurement System158 cited

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2013
A multi-dimensional framework for evaluating the transit service performance
116 cited
  • 1997An internal customer service quality data envelopment analysis model for bank branches104 cited
  • 2013A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study101 cited
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