Article2019

A framework for addressing the challenges of business process change during enterprise systems integration

35 citations0/0 files storedBusiness Process Management Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

ERP Systems Implementation and Impact Information Technology Governance and Strategy Business Process Modeling and Analysis

Abstract

Purpose Enterprise systems integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. business process change (BPC) as a significant prerequisite of ESI encompasses various challenges that must be tackled by employing success factors, techniques and approaches. The purpose of this paper is to focus on BPC challenges and develop a conceptual framework for addressing BPC challenges in ESI. Design/methodology/approach BPC challenges and their success factors were first identified through a literature analysis. Then, the findings from the literature were thematically analysed and qualitatively validated through 35 unstructured interviews for developing the conceptual framework. Findings The findings from the literature suggested 17 BPC challenge along with their success factors. During the validation process, 15 BPC challenges were accepted by all interviewees, while most of the respondents disagreed with the two challenges of “consolidation of information system re-engineering with BPR”, and “customization”. Moreover, “risk” was suggested as a BPC challenge by several interviewees. Thus, the study offered a modified list of BPC challenges, which was empirically validated. Originality/value The study proposes a conceptual framework for addressing BPC challenges in ESI that enables enterprises to design their systems integration roadmap, based on an understanding of BPC challenges and their success factors, as well as supporting solution providers to develop solutions for effective and efficient BPC. Furthermore, the framework will act as a basis for BPC and developing a similar framework for other related contexts, such as smart cities.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 35 citations exist upstream.

References

1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 2003Qualitative research practice: a guide for social science students and researchers 2004Research Methodology: Methods and Techniques 1993Reengineering the corporation: A manifesto for business revolution 2010Operations management 2009Designing a Qualitative Study 2001Critical factors for successful implementation of enterprise systems 2009The critical success factors of business process management

Cited by

2020The Link between Business Process Management and Quality Management 2023A Review on Business Process Management System Design: The Role of Virtualization and Work Design 2024Strategic Integration of Technological Advances in Modern Business Practices 2023Enhancing decision-making of IT demand management with process mining 2022Influence of IT support on firms' cross-channel integration: the moderating role of institutional environment

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.