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Interactive Video Instruction: A Training Tool Whose Time Has Come

Raphael R. Kavanaugh · Jack D. Ninemeier

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Human Resource Development and Performance Evaluation Hospitality and Tourism Education Education, Management, Technology, Human Resources

Abstract

Training employees in the hospitality industry to meet guests' expectations is a critical element to success. Unfortunately, this element is often ignored. This article explores an exciting training method (interactive video) and its advantages over other training approaches.

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