Convergence Behaviour of Bystanders: An Analysis of 2016 Munich Shooting Twitter Crisis Communication

Deborah Bunker · Milad Mirbabaie · Stefan Stieglitz

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Public Relations and Crisis Communication Media Studies and Communication Misinformation and Its Impacts

Abstract

While convergence behaviour archetypes can explain behaviour of individuals who actively converge on and participate in crises, less is known about individuals who converge on an event and choose to remain passive i.e. "bystanders". Bystanders are important, because of their proximity to an event and their function as an "eye-witness". To investigate the role of bystanders in crisis communications we analysed Twitter communication generated from the 2016 Munich Shooting event. Our findings revealed the impassive convergence behaviour archetype could influence an event as a passive and rational "eye-witness", by gathering and sharing information close to where the event is occurring.

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2009Users of the world, unite! The challenges and opportunities of Social Media 2013Community Intelligence and Social Media Services: A Rumor Theoretic Analysis of Tweets During Social Crises1 2013Faking Sandy 2011Harvesting ambient geospatial information from social media feeds 2012(How) will the revolution be retweeted?2015What to Expect When the Unexpected Happens 2015Communicating on Twitter during a disaster: An analysis of tweets during Typhoon Haiyan in the Philippines 2010Pass It On?: Retweeting in Mass Emergency

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2018Examining Convergence Behaviour During Crisis Situations in Social Media - A Case Study on the Manchester Bombing 2017

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