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Electronic Banking and Customer Satisfaction: Empirical Evidence from Ghana
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Electronic Banking and Customer Satisfaction: Empirical Evidence from Ghana (2015)Electronic Banking and Customer Satisfact…Exploring customer retention dynamics: A comparative investigation of factors affecting customer retention in the banking sector using mediation-moderation approach (2024)Exploring customer retention …The Influence of E-Customer Relationship Management on Customer Experience in E-Banking Service (2022)The Influence of E-Customer R…Managing the Total Customer Experience (2002)Understanding customer experience. (2007)Understanding Customer Experience Throughout the Customer Journey (2016)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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  • 2024Exploring customer retention dynamics: A comparative investigation of factors affecting customer retention in the banking sector using mediation-moderation approach20 cited
  • 2022The Influence of E-Customer Relationship Management on Customer Experience in E-Banking Service19 cited

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