Study on the Factors that Determine the Success of ERP Implementation

Ali Serhan

10 citations0/0 files storedProceedings of the ... International Conference on Business Excellence

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ERP Systems Implementation and Impact Employer Branding and e-HRM Corporate Governance and Management

Abstract

Abstract The world boundaries are broken with the advancement of technology and the emergence of digitized industries where economies are connected via the cloud. As a result, effective management of information internally and externally is needed to cope with the quick changes in markets. For a long time, Enterprise Resource Planning (ERP) systems have been used to streamline company processes data, and hierarchy. ERP’s are capable of managing big data, integrating business processes and providing effective communication channels within the entire organization. ERP’s provide many benefits to businesses if implemented right. However, an alarming 70% of ERP implementations fail. The failure can very well bankrupt the organization and at the same time affect the vendors very negatively. The aim of this paper is to discuss the critical success factors in ERP implementations from the employees, management, consultants and vendors perspectives. Prior research has identified critical success factors for ERP implementations but none classified them according to the above perspectives (employees, management, consultants and vendors). Surveys were conducted with 60 ERP project participants including senior managers, employees and vendors. A regression analysis was made to investigate the relation between the success of ERP implementations (dependent variable) and the contributions of employees, management, consultants and vendors (independent variables). The study shows that there exists a positive relation between successful ERP implementation and the following: management support, employees’ motivation, training, management, vision, and professional consultants. Add to that, the study aids managers and ERP participants to identify the major success factors that must be implemented for the objective of having successful ERP deployment.

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2001Critical factors for successful implementation of enterprise systems 1999A critical success factors model for ERP implementation 2002Enterprise resource planning: A taxonomy of critical factors 2005The impact of critical success factors across the stages of enterprise resource planning implementations 2015Adoption of ERP system: An empirical study of factors influencing the usage of ERP and its impact on end user 2006Success factors in ERP systems implementations 2008Expectation and reality in ERP implementation: consultant and solution provider perspective 2015Analysis of the Critical Success Factors for Enterprise Resource Planning Implementation from Stakeholders’ Perspective: A Systematic Review

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