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Channel stickiness in the shopping journey for electronics: Evidence from China and South Korea
16 references·1 citing·52 second hop
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References

  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 1967Role of Product-Related Conversations in the Diffusion of a New Product1,809 cited
  • 1993Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis1,515 cited
  • 1984Cultural dimensions in management and planning1,473 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 1972The Components of Perceived Risk1,253 cited
  • 2008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry1,225 cited
  • 2013Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations1,177 cited
  • 2012Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework1,061 cited
  • 2003A typology of online shoppers based on shopping motivations1,019 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2005The role of moderating factors in user technology acceptance982 cited
  • 1990The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability811 cited

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  • 2009Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods765 cited
  • 2012On Product Uncertainty in Online Markets: Theory and Evidence1681 cited
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    • 2021Effects of visit behavior on online store sales performance: personal computer (PC) versus mobile channels16 cited