Articlediamond2020

The measurement of maturity level of information technology service based on COBIT 5 framework

Lanto Ningrayati Amali · Muhammad Rifai Katili · Sitti Suhada · Lillyan Hadjaratie

38 citations0/0 files storedTELKOMNIKA (Telecommunication Computing Electronics and Control)

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Information Technology Governance and Strategy Outsourcing and Supply Chain Management Information Systems Education and Curriculum Development

Abstract

Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.

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2022Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution 2020Factors Influencing the Implementation of IT Governance in Public Universities

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