The Effect of Security and Ease of Use on reducing the problems/deficiencies of Electronic Banking Services

Abstract

The use of technology in banking operations has facilitated many daily banking activities. However, the use of technology in electronic banking services has its problems/deficiencies as well. The aim of this study is to examine the impact on electronic banking services of security and ease of use. After a thorough review of the literature, this study provides a statistical analysis through a distributed questionnaire to examine the effect of security and ease of use in decreasing issues with electronic banking. Regression analysis demonstrates that security and ease of use of electronic banking services have a negative effect on issues with electronic banking services, which implies that with enhanced security and/or ease of use their issues are decreased.

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