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Does stress matter in mall experience and customer satisfaction?
16 references·2 citing·44 second hop
Does stress matter in mall experience and customer satisfaction? (2020)Does stress matter in mall experience and…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Subjective well-being and adaptation to life events: A meta-analysis. (2011)Subjective well-being and ada…The Control-Value Theory of Achievement Emotions: Assumptions, Corollaries, and Implications for Educational Research and Practice (2006)The Control-Value Theory of A…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Academic Emotions in Students' Self-Regulated Learning and Achievement: A Program of Qualitative and Quantitative Research (2002)Academic Emotions in Students…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…From Psychological Stress to the Emotions: A History of Changing Outlooks (1993)From Psychological Stress to …Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events (1981)Comparison of two modes of st…A description of the affective quality attributed to environments. (1980)A description of the affectiv…Tools in Marketing Research: Exploring Emotional Responses to Stimuli (2024)Tools in Marketing Research: …“There is no place like my mall”: consumer reactions to the absence of mall experiences (2022)“There is no place like my ma…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. 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this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2006The Control-Value Theory of Achievement Emotions: Assumptions, Corollaries, and Implications for Educational Research and Practice5,605 cited
  • 2002Academic Emotions in Students' Self-Regulated Learning and Achievement: A Program of Qualitative and Quantitative Research3,926 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1981Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events3,127 cited
  • 1993From Psychological Stress to the Emotions: A History of Changing Outlooks2,562 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction

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1,971 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 2011Subjective well-being and adaptation to life events: A meta-analysis.1,407 cited
  • 1980A description of the affective quality attributed to environments.1,282 cited
  • Cited by

    • 2022“There is no place like my mall”: consumer reactions to the absence of mall experiences20 cited
    • 2024Tools in Marketing Research: Exploring Emotional Responses to Stimuli18 cited