PROCESS INNOVATION AND ORGANIZATIONAL AGILITY IN THE BANKING SECTOR OF NIGERIAN ECONOMY

Abstract

This study examined the relationship between process innovation and organizational agility in the banking sector in Nigerian economy. The study adopted a cross sectional survey research design. 36 top and middle managers from 18 Deposit Money Banks formed the population of the study and the 36 respondents were the size of our sample. Pearson Product Moment Coefficient was used in testing the hypotheses at a 95% confidence interval and a 0.05 level of significance. The reliability of the research instruments with all the items attaining coefficients surpassing the threshold of 0.70 with the aid of Statistical Package for Social Sciences version 20.0. The study findings revealed that there is a significant relationship between process innovation and organizational agility in the banking sector in Nigeria economy. Therefore, process innovation in the banking sector in Nigeria led to high sensing agility, decision agility and acting agility. The study recommended that there should be more emphasis on process innovation for the attainment of sensing agility in the pursuit of organizational agility. Keywords: Process Innovation, Organizational Agility, Sensing Agility, Decision Agility, Acting Agility CITATION: Ekweli, F. (2020). Process innovation and organizational agility in the banking sector of Nigerian economy. The Strategic Journal of Business & Change Management, 7(1), 81 – 93.

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