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Improving Service Quality of Metro Systems—A Case Study in the Beijing Metro
16 references·2 citing·41 second hop
Improving Service Quality of Metro Systems—A Case Study in the Beijing Metro (2020)Improving Service Quality of Metro System…The role of critical incidents and involvement in transit satisfaction and loyalty (2019)The role of critical incident…Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Evaluating passenger satisfac…Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach (2018)Effect of critical incidents …Estimation of Passenger Route Choice Pattern Using Smart Card Data for Complex Metro Systems (2016)Estimation of Passenger Route…Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation (2015)Transit service quality analy…Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…A behavioural comparison of route choice on metro networks: Time, transfers, crowding, topology and socio-demographics (2014)A behavioural comparison of r…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Psychometric analysis of the satisfaction with travel scale (2012)Psychometric analysis of the …A Comparison of Psychometric Properties and Normality in 4-, 5-, 6-, and 11-Point Likert Scales (2011)A Comparison of Psychometric …A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…A time and a place for incremental fit indices (2006)A time and a place for increm…Structural equation modeling for travel behavior research (2002)Structural equation modeling …Principles and practice in reporting structural equation analyses. (2002)Principles and practice in re…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Exploring the Spatial Variation of Access/Egress Distances of Subway Stations Using Mobile Phone Positioning Data in Chengdu, China (2023)Exploring the Spatial Variati…Temporal and Spatial Evolution of Passenger Flow in an Urban Rail Transit Network During Station Closure (2021)Temporal and Spatial Evolutio…Handbook of Psychological Assessment (2000)Measuring Global Self-Esteem: Construct Validation of a Single-Item Measure and the Rosenberg Self-Esteem Scale (2001)The EPOCH Measure of Adolescent Well-Being. (2015)Can Likert Scales be Treated as Interval Scales?—A Simulation Study (2017)Evidence-Based Survey Design: The Use of a Midpoint on the Likert Scale (2017)Applied Mathematical Sciences (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Understanding attitudes towards public transport and private car: A qualitative study (2007)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Drivers of customer satisfaction with public transport services (2015)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables. (1991)An evaluation of incremental fit indices: A clarification of mathematical and empirical properties. (1996)Advanced Structural Equation Modeling: Issues and Techniques (1998)Independent examination of the Wechsler Adult Intelligence Scale—Fourth Edition (WAIS-IV): What does the WAIS-IV measure? (2010)What No Child Left Behind leaves behind: The roles of IQ and self-control in predicting standardized achievement test scores and report card grades. (2011)Advanced Structural Equation Modeling (2013)Self-regulation in online learning (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Public Transport Accessibility: A Literature Review (2018)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The promises of big data and small data for travel behavior (aka human mobility) analysis (2016)An overview of structural equation modeling: its beginnings, historical development, usefulness and controversies in the social sciences (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Corporate social responsibility and customer loyalty in intercity bus services (2017)Who left riding transit? Examining socioeconomic disparities in the impact of COVID-19 on ridership (2020)Scale Development : Theory and Applications (1991)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country (2020)Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach (2020)Online-review analysis based large-scale group decision-making for determining passenger demands and evaluating passenger satisfaction: Case study of high-speed rail system in China (2020)How to Write Up and Report PLS Analyses (2009)Specification, evaluation, and interpretation of structural equation models (2011)The Performance of RMSEA in Models With Small Degrees of Freedom (2014)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

  • 1989Structural Equations with Latent Variables17,500 cited
  • 2002Principles and practice in reporting structural equation analyses.4,724 cited
  • 2002Structural equation modeling for travel behavior research1,043 cited
  • 2011A Comparison of Psychometric Properties and Normality in 4-, 5-, 6-, and 11-Point Likert Scales708 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2006A time and a place for incremental fit indices353 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2018Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service245 cited
  • 2012Psychometric analysis of the satisfaction with travel scale225 cited
  • 2014A behavioural comparison of route choice on metro networks: Time, transfers, crowding, topology and socio-demographics179 cited
  • 2019The role of critical incidents and involvement in transit satisfaction and loyalty154 cited
  • 2018Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

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148 cited
  • 2015Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation142 cited
  • 2016Estimation of Passenger Route Choice Pattern Using Smart Card Data for Complex Metro Systems134 cited
  • Cited by

    • 2021Temporal and Spatial Evolution of Passenger Flow in an Urban Rail Transit Network During Station Closure7 cited
    • 2023Exploring the Spatial Variation of Access/Egress Distances of Subway Stations Using Mobile Phone Positioning Data in Chengdu, China5 cited