Addressing Factors Towards Human-Centered Technology

Abstract

University students were reported more stressful than others at any other stages in life.A major reason of stress among students is due to the presence of excessive information or known as information overload.The individual's cognitive style is one of the factors that leads to information overload, which influence the individual's information searching behavior.This has been recognized by a preliminary study, conducted to nine (9) postgraduate students in Universiti Teknologi MARA.A semi-structured interview had been completed and the result showed that 67% of the students suffered information overload during information searching activity due to lack of searching skills to filter information.78% of the students suggested to have a well-organized browser (structured information and searching flow) to assist their information searching activity.Based on Technology, People, and Process (TPP) approach, any IT system should harmonize three (3) key components: Technology, People and Process to ensure better performance or solution.Therefore, a literature analysis had been done with respect to the research context and the result showed that there is possibility of relationship between technology (human-centered), people (information processing), and process (information searching) components.Finally, it could answer the research question: how to design a better technology solution for people through information searching mechanism to reduce information overload.

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