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Digital Transformation in the Hospitality Industry in an Emerging Country
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Digital Transformation in the Hospitality Industry in an Emerging Country (2020)Digital Transformation in the Hospitality…Non-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town (2018)Non-financial performance mea…Managerial Competencies for U.K. Hotel Financial Controllers: Are They Hospitality Managers or Accountants? (2017)Managerial Competencies for U…Efficiency in the hotel industry: an empirical examination of the most influential factors (2016)Efficiency in the hotel indus…Strategic Performance Measurement: Benefits, Limitations and Paradoxes (2010)Strategic Performance Measure…Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels (2010)Evaluating the optimal occupa…TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)TOURISM AND HOTEL COMPETITIVE…Management Accounting in the Hotel Business (2007)Management Accounting in the …A catalog of biases in questionnaires. (2005)A catalog of biases in questi…Benchmarking the quality of hotel services: managerial perspectives (1997)Benchmarking the quality of h…A scaling method for priorities in hierarchical structures (1977)The Analytic Hierarchy Process (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A strategic service quality approach using analytic hierarchy process (2005)Measuring Service Quality and Customer Satisfaction of the Hotels in Malaysia: Malaysian, Asian and Non-Asian Hotel Guests (2006)Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry (2011)Performance measurement in service businesses (1991)The balanced scorecard: Translating strategy into action (1997)An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures (2000)The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Benchmarking the Hotel Industry in Oman Through a Three-Stage DEA-Based Procedure (2018)Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal (1994)A Stakeholder Approach to Strategic Performance Measurement (1997)Management control systems and strategy: A resource-based perspective (2005)The impact of ISO 9000 certification on firms’ financial performance (2015)Balanced scorecard in SMEs: effects on innovation and financial performance (2017)The Evolution of Sustainability Measurement Research (2018)Mail and Telephone Surveys: The Total Design Method. (1982)Asking questions: A practical guide to questionnaire design (1990)How to Conduct Your Own Survey (1996)Evaluating the Engagement with Social Robots (2015)Research Methods in Healthcare Epidemiology: Survey and Qualitative Research (2016)How Delphi studies in the health sciences find consensus: a scoping review (2025)Patent Statistics as Economic Indicators: A Survey (1990)The Competitive Advantage of Nations (1990)The Competitive Advantage of Nations (1991)Destination competitiveness: what we know, what we know but shouldn't and what we don't know but should (2015)Building composite indicators in tourism studies: Measurements and applications in tourism destination competitiveness (2016)A review on tourism destination competitiveness (2020)Research Methods for Business Students (2003)Do Accounting Graduates’ Skills Meet The Expectations of Employers? A Matter of Convergence or Divergence (2009)Focusing Accounting Curricula on Students' Long-Run Careers: Recommendations for an Integrated Competency-Based Framework for Accounting Education (2013)Key Knowledge and Skills For Tourism Graduates: A Study in the Dominican Republic For All-Inclusive Hotels (2025)The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Exploring Recreationist-Environment Fit Hospitality Experiences of Green Hotels in China (2022)Group cross-efficiency evaluation in data envelopment analysis: An application to Taiwan hotels (2018)Deadweight loss in environmental policy: The case of the European Union member states (2020)Impact of environmental policy on eco-efficiency in country districts in Poland: How does the decreasing return to scale change perspectives? (2020)
this work references cited by second hop

References

  • 2005A catalog of biases in questionnaires.779 cited
  • 2009TOURISM AND HOTEL COMPETITIVENESS RESEARCH253 cited
  • 2010Strategic Performance Measurement: Benefits, Limitations and Paradoxes200 cited
  • 1997Benchmarking the quality of hotel services: managerial perspectives115 cited
  • 2016Efficiency in the hotel industry: an empirical examination of the most influential factors65 cited
  • 2010Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels38 cited
  • 2018Non-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town23 cited
  • 2007Management Accounting in the Hotel Business18 cited
  • 2017Managerial Competencies for U.K. Hotel Financial Controllers: Are They Hospitality Managers or Accountants?6 cited

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