Holistic analysis of the social impact of electronic business in Latin America, from 2014 to 2019

Abstract

E-businesses have a considerable significance in the development of enterprises and their adoption by this sector is growing rapidly. These businesses intervene not only on aspects related to business activities, but also on different spheres of society. Studies about e-businesses are abundant in Latin America, however, in the literature consulted we don’t identify researches that address the impact of these businesses as a holistic phenomenon on society during the period analyzed. This article provides a holistic analysis of the social impact of e-business during the period 2014-2019 in Latin America. Google Scholar, Scielo and ScienceDirect databases were used to search for information and the analytical-synthetic, historical-logical and theoretical triangulation were used as scientific methods. The study found that companies and customers, the population, the legal sector, jobs, governments, the monetary and financial sector and the environment are spheres directly influenced by e-business. Companies and clients were identified as the sectors most influenced by e-businesses.

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