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The Effect of Driver Service Quality on Passenger Satisfaction in Public Transportation · Study

WorkThe Effect of Driver Service Quality on Passenger Satisfaction in Public Transportation

Aldri Frinaldi2020

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Workhybrid2020

The Effect of Driver Service Quality on Passenger Satisfaction in Public Transportation

Aldri Frinaldi · Muhamad Ali Embi · Aziza Bila · Sisi Angriani · Adelyn Alista Uttami

10 citations·0/0 files stored·International Conference on Public Administration, Policy and Governance (ICPAPG)

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Transportation Planning and Optimization Customer Service Quality and Loyalty Healthcare Quality and Satisfaction

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach 2012A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective

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2022The relation between transit service availability and productivity with customers satisfaction

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Details

Year2020

Typeother

Published2020-01-01

VenueInternational Conference on Public Administration, Policy and Governance (ICPAPG)

Languageen

Citations10

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.2991/aebmr.k.200305.180

openalex_workW3012095845

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