An Analytical Approach to Cruise Tourism As an Option For Development: a Case Study of the Sultanate of Oman

Heba Aziz · Osman Ahmed El‐Said · Marike C. Bontenbal

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Cruise Tourism Development and Management Diverse Aspects of Tourism Research Sport and Mega-Event Impacts

Abstract

The objective of this study was to measure the level of cruise tourists' satisfaction as well as the relationship between satisfaction, recommendation, return intention, and expenditure. Also, the impact of factors such as nationality, length of the visit, and age on the level of expenditure was measured. An empirical approach for data collection was followed and a total of 152 questionnaires were collected from cruise tourists visiting the capital city of Oman, Muscat, as cruise liners anchor at Sultan Qaboos Port. Results of the regression analysis supported the existence of a causal relationship between satisfaction with destination attributes, overall satisfaction, recommendation, return intention, and expenditure. It was found that the average expenditure varies according to age and length of the visit. Recommendations for policy makers were suggested on how to increase the role of cruise tourism in strengthening the economy.

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