Similarities and differences between business process management and lean management

Maurício Uriona Maldonado · Matheus Eduardo Leusin · Thiago Carrano de Albuquerque Bernardes · Caroline Rodrigues Vaz

49 citations0/0 files storedBusiness Process Management Journal

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Quality and Supply Management Business Process Modeling and Analysis Management Systems and Quality Improvement

Abstract

Purpose Business process management (BPM) and lean management (LM) are both recognized for improving organizational performance through continuous improvement, yet their similarities and differences have been poorly discussed so far. This paper aims to find their main differences and similarities using a systematic method for literature review. Design/methodology/approach The paper uses a structured literature review known as SYSMAP (Scientometric and sYStematic yielding MApping Process). The method integrates bibliometrics and content analysis procedures to perform in-depth analysis of the literature at hand. Findings Both methodologies seek continuous improvement with focus on the customer and process standardization, but they are divergent mainly in relation to the flow they intend to improve. The impossibility of implementing both methodologies in an effective way was also observed, mainly due to the differences they present in relation to how to achieve the continuous improvement cycle. Research limitations/implications As any other literature reviews, the major limitation is to have omitted relevant literature even though all available procedures have been used to avoid this situation. Practical implications This paper offers a novel perspective from the practitioner side. LM may be better used in human-intensive process improvement whereas BPM in technology-intensive ones. Such characteristics open up new opportunities for practitioners aiming at integrating both approaches. Originality/value This is the first paper that systematically analyses the body of literature of BPM and LM with the means to better understand their similarities and differences.

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References

2009Software survey: VOSviewer, a computer program for bibliometric mapping 2009The critical success factors of business process management 2013A methodology for effective implementation of lean strategies and its performance evaluation in manufacturing organizations 1995Business process management: survey and methodology 2014An analysis of BPM lifecycles: from a literature review to a framework proposal 2016Values and behaviors of effective lean managers: Mixed-methods exploratory research 2008Redesigning an assembly line through lean manufacturing tools 2012Measuring parameters of lean manufacturing realization

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