Using QFD and AHP tools in the case of industrial transmitters manufacturing

Abstract

The analysis of a new product realization from the view of customer requirements and a relevant technical response of a company is presented in this paper. Two types of tools are used: QFD and AHP. HOQ within QFD is used for modeling technical requirements on the basis of defined customer demands. AHP serves as an addition in the process of technical requirements definition, it is used as a strategy for fast response to customer requirements. A comparison between leading foreign and domestic producers of transmitters has also been presented. HOQ realization on the example of intelligent pressure transmitter has shown that design parameters were defined. The implementation of AHP methodology has pointed at the significance of modular architecture for transmitter realization. Original contribution of this work is reflected in QFD analysis solutions - customer requirements were satisfied by giving technical characteristics with the aim of a new product realization.

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