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The effect of product quality and service quality on customer satisfaction in crocodile skin crafts industry
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The effect of product quality and service quality on customer satisfaction in crocodile skin crafts industry (2020)The effect of product quality and service…PENINGKATAN KEPUASAN PELANGGAN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN (2013)PENINGKATAN KEPUASAN PELANGGA…Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India (2010)Determinants of Customer Sati…A Measure of Selling Skill: Scale Development and Validation (2002)A Measure of Selling Skill: S…Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople (2001)Metode Penelitian Manajemen (2014)PENGARUH GAYA HIDUP, DEMOGRAFI DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)SOCO's impact on individual sales performance: The integration of selling skills as a missing link (2008)Creating value in business relationships: The role of sales (2011)Live streaming commerce from the sellers’ perspective: implications for online relationship marketing (2020)Advances in Consumer Research (2025)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Delivering quality service: balancing customer perceptions and expectations (1990)The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model (2016)Service quality and customer satisfaction in thermal tourism (2017)Sustainable Urban Transport Development by Applying a Fuzzy-AHP Model: A Case Study from Mersin, Turkey (2019)
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References

  • 2002A Measure of Selling Skill: Scale Development and Validation218 cited
  • 2010Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India130 cited
  • 2013PENINGKATAN KEPUASAN PELANGGAN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN38 cited

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