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Queuing System with Two Types of Customers and Dynamic Change of a Priority

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References

2005Statistical Analysis of a Telephone Call Center804 cited
2019The Theory of Queuing Systems with Correlated Flows143 cited
1996Queues with marked customers119 cited
1985Algorithms for the multi-server queue with phase type service94 cited
2013Waiting time distributions in the accumulating priority queue93 cited
2012Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center55 cited
2005Lack of Invariant Property of the Erlang Loss Model in Case of MAP Input53 cited
1985Independent markov processes in parallel51 cited

Cited by

2020Priority Multi-Server Queueing System with Heterogeneous Customers26 cited
2020A Priority Queue with Many Customer Types, Correlated Arrivals and Changing Priorities19 cited
2021Performance Evaluation of the Priority Multi-Server System MMAP/PH/M/N Using Machine Learning Methods17 cited

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