Measurement of computer user satisfaction

Sammy W. Pearson

97 citations0/0 files storedACM SIGMETRICS Performance Evaluation Review

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Usability and User Interface Design

Abstract

This paper presents the development and evaluation of a questionnaire designed to quantitatively measure computer user satisfaction. The administration, scoring, and interpretation of the questionnaire are also addressed.

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1959Adverbs as multipliers.

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1987Different perspectives on information systems: problems and solutions 1981Evaluating Information System Effectiveness — Part II: Comparing Evaluator Viewpoints 2020Perceived Usability and the Modified Technology Acceptance Model 2003Development of software selection criteria for supply chain solutions 1985Effect of Organizational Maturity on End-Users’ Satisfaction with Information Systems 1979Evaluating the Quality of Information Systems 1985Impact of design methods on decision support systems success: An empirical assessment 1988Measuring top management satisfaction with the MIS department

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