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The Influence of After Sales Services on Marketing Performance in the Retail Sector in Botswana

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References

2010Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective204 cited
2016Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business186 cited
2007Aligning strategic profiles with operational metrics in after‐sales service94 cited
2008After‐sales service quality as an antecedent of customer satisfaction91 cited
1998Product distribution and service support strategy linkages54 cited
2011How after-sales service quality dimensions affect customer satisfaction34 cited
2008Review of After-Sales Service Concepts10 cited

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2023Virtual Technology (VR) Attractiveness Attributes in Influencing House Buyers’ Intention to Purchase9 cited
2021Marketing Service on Customer Satisfaction of Yamaha Motorcycles at PT Ramarayo Perdana Karawang8 cited

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