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Lean management in hospitality: methods, applications and future directions
16 references·0 citing·48 second hop
Lean management in hospitality: methods, applications and future directions (2020)Lean management in hospitality: methods, …The sharing economy: Your business model's friend or foe? (2016)The sharing economy: Your bus…What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…The impact of lean methods and tools on the operational performance of manufacturing organisations (2014)The impact of lean methods an…Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet (2014)Information technology and co…Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2013)Airbnb: disruptive innovation…Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Progress in information techn…Hospitality teams: Knowledge sharing and service innovation performance (2008)Hospitality teams: Knowledge …Consumer Behaviour in Tourism (2007)Consumer Behaviour in TourismThe Toyota Way in Services: The Case of Lean Product Development (2006)The Toyota Way in Services: T…The genealogy of lean production (2006)The genealogy of lean product…How to Develop Successful Hospitality Innovation (2005)How to Develop Successful Hos…THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)THE LAST PLANNER SYSTEM OF PR…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Toyota production system: beyond large-scale production (1998)Toyota production system: bey…“Lean” service: in defense of a production‐line approach (1998)“Lean” service: in defense of…The machine that changed the world : the story of lean production (1991)The machine that changed the …The machine that changed the world (1992)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Impact of lean manufacturing and environmental management on business performance: An empirical study of manufacturing firms (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Lean manufacturing: literature review and research issues (2014)Work and the Nature of Man. (1967)Content Analysis: An Introduction to its Methodology. (1984)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Big data in tourism research: A literature review (2018)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Content Analysis: An Introduction to Its Methodology (2019)The British and the Grand Tour (1985)Sharing economy: A review and agenda for future research (2016)Trust and reputation in the sharing economy: The role of personal photos in Airbnb (2016)The Platform Society (2018)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)How Competitive Forces Shape Strategy (1989)Strategy and the Internet. (2001)A review of innovation research in tourism (2009)Smart tourism: foundations and developments (2015)Self-Reports in Organizational Research: Problems and Prospects (1986)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Knowledge management, social media and employee creativity (2014)Impact of inclusive leadership on employee innovative behavior: Perceived organizational support as a mediator (2019)The impact of organizational justice on employee innovative work behavior: Mediating role of knowledge sharing (2019)The Structure of Scientific Revolutions (1963)Case Study Research: Design and Methods (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Lean project management (2003)Assessing and Moving on From the Dominant Project Management Discourse in the Light of Project Overruns (2005)Implementation of lean construction techniques for minimizing the risks effect on project construction time (2013)The Information Age: Economy, Society and Culture (1999)Role of social media in online travel information search (2009)eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)Smart tourism technologies in travel planning: The role of exploration and exploitation (2017)The impact of social media influencers on travel decisions: the role of trust in consumer decision journey (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Experience Economy Concepts: Tourism Applications (2007)The Changing Role of Marketing in the Corporation (1992)Market Orientation and the Learning Organization (1995)Dynamic capabilities: what are they? (2000)The Agile Supply Chain (2000)Learning to evolve (2004)Defining and developing measures of lean production (2007)
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References

  • 1998Toyota production system: beyond large-scale production4,524 cited
  • 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research3,833 cited
  • 1991The machine that changed the world : the story of lean production2,372 cited
  • 2013Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector1,853 cited
  • 2006The genealogy of lean production1,486 cited
  • 2000THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL1,234 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
  • 2014Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet759 cited
  • 2008Hospitality teams: Knowledge sharing and service innovation performance724 cited
  • 2006The Toyota Way in Services: The Case of Lean Product Development608 cited
  • 2007Consumer Behaviour in Tourism502 cited
  • 2014The impact of lean methods and tools on the operational performance of manufacturing organisations474 cited
  • 2005How to Develop Successful Hospitality Innovation430 cited

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  • 2016The sharing economy: Your business model's friend or foe?381 cited
  • 1998“Lean” service: in defense of a production‐line approach377 cited
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