References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
• 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
• 1997Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach855 cited
• 2011Brand equity, brand loyalty and consumer satisfaction830 cited
• 2000The Relationships between Culture and Service Quality Perceptions798 cited
• 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited
• 2007Why do Malaysian customers patronise Islamic banks?599 cited
• 2015Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction453 cited
• 2005Measuring service quality of banks: Scale development and validation426 cited
• 2011Generic technology‐based service quality dimensions in banking357 cited
• 2006The antecedents of consumer loyalty in retail banking339 cited
• 2005Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons317 cited
• 2005