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Intellectual capital and service quality within the mobile telecommunications sector of Egypt
16 references·0 citing·49 second hop
Intellectual capital and service quality within the mobile telecommunications sector of Egypt (2020)Intellectual capital and service quality …Knowledge sharing, intellectual capital and firm performance (2014)Knowledge sharing, intellectu…Open innovation: State of the art and future perspectives (2010)Open innovation: State of the…Intellectual capital and business performance in the pharmaceutical sector of Jordan (2010)Intellectual capital and busi…Intellectual capital and new product development performance: The mediating role of organizational learning capability (2008)Intellectual capital and new …Measuring intellectual capital: a new model and empirical study (2004)Measuring intellectual capita…Intellectual Capital Profiles: An Examination of Investments and Returns* (2004)Intellectual Capital Profiles…Measuring the quality of relationships in consumer services: an empirical study (2003)Measuring the quality of rela…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A knowledge‐based theory of the firm to guide in strategy formulation (2001)A knowledge‐based theory of t…Intellectual capital: an exploratory study that develops measures and models (1998)Intellectual capital: an expl…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Managing Customer Relationshi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Developing Buyer-Seller Relationships (1987)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)Customer repurchase intention (2003)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)An Evolutionary Theory of Economic Change. (1983)The fifth discipline, the art and practice of the learning organization (1991)Intellectual capital and business performance in Malaysian industries (2000)Assessing knowledge assets: a review of the models used to measure intellectual capital (2001)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)The Influence of Intellectual Capital on the Types of Innovative Capabilities (2005)How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms (2012)The Relationship between Entrepreneurship Education and Entrepreneurial Intentions: A Meta–Analytic Review (2014)Exploration and Exploitation in Organizational Learning (1991)Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Open innovation: The next decade (2014)The Open Innovation Research Landscape: Established Perspectives and Emerging Themes across Different Levels of Analysis (2016)Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation (2018)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 1998Intellectual capital: an exploratory study that develops measures and models3,367 cited
  • 2010Open innovation: State of the art and future perspectives1,890 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,542 cited
  • 2004Intellectual Capital Profiles: An Examination of Investments and Returns*1,249 cited
  • 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,186 cited
  • 2001A knowledge‐based theory of the firm to guide in strategy formulation945 cited
  • 2004Measuring intellectual capital: a new model and empirical study758 cited
  • 2003Measuring the quality of relationships in consumer services: an empirical study714 cited
  • 2008Intellectual capital and new product development performance: The mediating role of organizational learning capability635 cited

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  • 2014Knowledge sharing, intellectual capital and firm performance613 cited
  • 2010Intellectual capital and business performance in the pharmaceutical sector of Jordan610 cited
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