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Call Redistribution for a Call Center Based on Speech Emotion Recognition
16 references·0 citing·43 second hop
Call Redistribution for a Call Center Based on Speech Emotion Recognition (2020)Call Redistribution for a Call Center Bas…The INTERSPEECH 2020 Computational Paralinguistics Challenge: Elderly Emotion, Breathing & Masks (2020)The INTERSPEECH 2020 Computat…Speech emotion recognition: Emotional models, databases, features, preprocessing methods, supporting modalities, and classifiers (2019)Speech emotion recognition: E…Efficient and effective strategies for cross-corpus acoustic emotion recognition (2017)Efficient and effective strat…Adieu features? End-to-end speech emotion recognition using a deep convolutional recurrent network (2016)Adieu features? End-to-end sp…The Geneva Minimalistic Acoustic Parameter Set (GeMAPS) for Voice Research and Affective Computing (2015)The Geneva Minimalistic Acous…The INTERSPEECH 2014 computational paralinguistics challenge: cognitive & physical load (2014)The INTERSPEECH 2014 computat…The INTERSPEECH 2013 computational paralinguistics challenge: social signals, conflict, emotion, autism (2013)The INTERSPEECH 2013 computat…Recognising realistic emotions and affect in speech: State of the art and lessons learnt from the first challenge (2011)Recognising realistic emotion…Continuous Prediction of Spontaneous Affect from Multiple Cues and Modalities in Valence-Arousal Space (2011)Continuous Prediction of Spon…Survey on speech emotion recognition: Features, classification schemes, and databases (2010)Survey on speech emotion reco…Toward detecting emotions in spoken dialogs (2005)Toward detecting emotions in …Speech emotion recognition using hidden Markov models (2003)Speech emotion recognition us…Emotions, speech and the ASR framework (2003)Emotions, speech and the ASR …EMOTION IN SPEECH: RECOGNITION AND APPLICATION TO CALL CENTERS (1999)EMOTION IN SPEECH: RECOGNITIO…A circumplex model of affect. (1980)A circumplex model of affect.Emotions and Speech: Some Acoustical Correlates (1972)Emotions and Speech: Some Aco…Cognitive representations of semantic categories. (1975)An effect size primer: A guide for clinicians and researchers. (2009)Praat: Doing Phonetics by Computer (2011)Ambulatory Assessment (2012)Speech Emotion Recognition Using Deep Learning Techniques: A Review (2019)Attention, intentions, and the structure of discourse (1986)A Decision-Theoretic Generalization of On-Line Learning and an Application to Boosting (1997)Emotion recognition in human-computer interaction (2001)Speech emotion recognition using deep neural network and extreme learning machine (2014)A review of affective computing: From unimodal analysis to multimodal fusion (2017)Speech emotion recognition using deep 1D & 2D CNN LSTM networks (2018)Acoustic profiles in vocal emotion expression. (1996)Assessing agreement on classification tasks: the kappa statistic (1996)Analysis of emotion recognition using facial expressions, speech and multimodal information (2004)Emotional speech recognition: Resources, features, and methods (2006)The expression of the emotions in man and animals. (1872)Vocal affect expression: A review and a model for future research. (1986)The communication of emotional meaning (1964)Nonverbal behavior and self-presentation. (1992)Emotion Inferences from Vocal Expression Correlate Across Languages and Cultures (2001)Review on Psychological Stress Detection Using Biosignals (2019)Using uh and um in spontaneous speaking (2002)AVEC 2016 (2016)End-to-End Multimodal Emotion Recognition Using Deep Neural Networks (2017)Social Signal Processing (2017)Automated assessment of psychiatric disorders using speech: A systematic review (2020)The Principles of Psychology (1891)Hedges: A Study in Meaning Criteria and the Logic of Fuzzy Concepts (1975)The robust beauty of improper linear models in decision making. (1979)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Measuring emotion: The self-assessment manikin and the semantic differential (1994)Praat, a system for doing phonetics by computer (2002)A database of German emotional speech (2005)Emotion recognition using multi-modal data and machine learning techniques: A tutorial and review (2020)A Concordance Correlation Coefficient to Evaluate Reproducibility (1989)Vocal communication of emotion: A review of research paradigms (2003)Automatic speech emotion recognition using recurrent neural networks with local attention (2017)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)A Survey of Affect Recognition Methods: Audio, Visual, and Spontaneous Expressions (2008)A Comprehensive Review of Speech Emotion Recognition Systems (2021)Deep Learning Techniques for Speech Emotion Recognition, from Databases to Models (2021)A systematic review on affective computing: emotion models, databases, and recent advances (2022)
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References

  • 1980A circumplex model of affect.16,320 cited
  • 2010Survey on speech emotion recognition: Features, classification schemes, and databases2,076 cited
  • 2015The Geneva Minimalistic Acoustic Parameter Set (GeMAPS) for Voice Research and Affective Computing1,815 cited
  • 2005Toward detecting emotions in spoken dialogs969 cited
  • 2003Speech emotion recognition using hidden Markov models920 cited
  • 2016Adieu features? End-to-end speech emotion recognition using a deep convolutional recurrent network905 cited
  • 2011Recognising realistic emotions and affect in speech: State of the art and lessons learnt from the first challenge760 cited
  • 1972Emotions and Speech: Some Acoustical Correlates735 cited
  • 2013The INTERSPEECH 2013 computational paralinguistics challenge: social signals, conflict, emotion, autism733 cited
  • 2019Speech emotion recognition: Emotional models, databases, features, preprocessing methods, supporting modalities, and classifiers725 cited
  • 2011Continuous Prediction of Spontaneous Affect from Multiple Cues and Modalities in Valence-Arousal Space450 cited
  • 1999EMOTION IN SPEECH: RECOGNITION AND APPLICATION TO CALL CENTERS276 cited
  • 2014The INTERSPEECH 2014 computational paralinguistics challenge: cognitive & physical load108 cited
  • 2003Emotions, speech and the ASR framework

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105 cited
  • 2020The INTERSPEECH 2020 Computational Paralinguistics Challenge: Elderly Emotion, Breathing & Masks103 cited
  • 2017Efficient and effective strategies for cross-corpus acoustic emotion recognition77 cited
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