Purpose In this study, the effects of permanent housing (PH) practices carried out after an earthquake in Turkey were investigated with a case study. Determining the factors that increase occupants’ satisfaction at the local level and transferring them to the projects to be conducted were aimed. Design/methodology/approach The data obtained with questionnaires, statistical analyses, drawings and area examinations belonging to the PH areas built after the 2003 Bingöl earthquake were based on a complementary qualitative research study. Exploratory (EFA) and confirmatory factor analyses (CFA) were used in the analysis of the data. In the CFA, various fits or conformity indices were used to determine to what extent the suggested models showed compliance with the data. SPSS and AMOS were preferred as analysis software. Findings When the findings were examined, it was observed that there are significant deficiencies in the activities regarding planning and carrying out the PH production process after the 2003 Bingöl earthquake. An analysis to determine success factors revealed that the most important factor affecting satisfaction is “housing environment.” In addition, the factors “housing design,” “economic recovery,” “cooperation,” “built quality” and “social effect” were determined as important elements for successful results. Research limitations/implications The most important way to reduce the destructive effects of disasters is to develop correct solutions. Therefore, it is of great importance to conduct research in an earthquake-affected region, to examine the performance of the produced environments, to present the existing problems and to determine the satisfaction of the users in the new housing and their environment. Originality/value This study raises awareness of the importance of creating living spaces that respond to the needs of victims in order to reduce social, physiological and psychological risks in PH applications after the earthquake.
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