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Unobtrusive Evaluation of a Reference Referral Network: The California Experience.
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Unobtrusive Evaluation of a Reference Referral Network: The California Experience. (1984)Unobtrusive Evaluation of a Reference Ref…Research on the Influence Mechanism of Information Overload of University Users on Library Performance——Based on Empirical Research of Moderating Effect Model of Information Literacy and Knowledge Structure (2018)Research on the Influence Mec…Voices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Quality reference service in law school depository libraries: A cause for action (1987)Quality reference service in …Evaluation of Adult Reference Service (1974)Reference Effectiveness: A Review of Research. (1984)The Measurement and Evaluation of Reference Service (1990)Neutral Questioning: A New Approach to the Reference Interview. (1986)Information Literacy Competency Standards for Higher Education (2000)Question-Negotiation and Information Seeking in Libraries (2015)The relation between problem categorization and problem solving among experts and novices (1989)Speed and Search: Designing Organizations for Turbulence and Complexity (2005)Mapping knowledge structure by keyword co-occurrence: a first look at journal papers in Technology Foresight (2010)
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  • 1987Quality reference service in law school depository libraries: A cause for action4 cited
  • 2018Research on the Influence Mechanism of Information Overload of University Users on Library Performance——Based on Empirical Research of Moderating Effect Model of Information Literacy and Knowledge Structure3 cited
  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

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