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Measurement of the IT Helpdesk Capability Level Using the COBIT 5 Framework
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Measurement of the IT Helpdesk Capability Level Using the COBIT 5 Framework (2020)Measurement of the IT Helpdesk Capability…Risks Assessment of Information Technology Processes Based on COBIT 5 Framework: A Case Study of ITS Service Desk (2017)Risks Assessment of Informati…Audit of IT Governance Based on COBIT 5 Assessments: A Case Study (2016)Audit of IT Governance Based …Assessment of IT governance in organizations: A simple integrated approach (2014)Assessment of IT governance i…An Examination of the Practicability of COBIT Framework and the Proposal of a COBIT-BSC Model (2013)An Examination of the Practic…COBIT and its utilization: a framework from the literature (2004)COBIT and its utilization: a …IT Governance: How Top Performers Manage IT Decision Rights for Superior Results (2004)Juran Institute's six sigma : breakthrough and beyond : quality performance breakthrough methods (2004)Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature (2015)Software documentation is not enough! Requirements for the documentation of AI (2021)IT service management evaluation method based on content, context, and process approach: A literature review (2022)Combining Qualitative and Quantitative Methods in Information Systems Research: A Case Study1 (1988)Attempting to Define IT Governance: Wisdom or Folly? (2006)Toward a unified framework for Cloud Computing governance: An approach for evaluating and integrating IT management and governance models (2018)COBIT 5 compliance: best practices cognitive computing risk assessment and control checklist (2019)IT Governance and Its Mechanisms (2004)Internal auditing practices and internal control system (2005)Enterprise Governance of Information Technology: Achieving Strategic Alignment and Value (2009)An empirical examination of CobiT as an internal control framework for information technology (2007)Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia (2009)The Effect of IT Governance Maturity on IT Governance Performance (2010)Risk Assessment and Recommendation Strategy Based on COBIT 5 for Risk: Case Study SIKN JIKN Helpdesk Service (2019)Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution (2022)
this work references cited by second hop

References

  • 2004COBIT and its utilization: a framework from the literature201 cited
  • 2014Assessment of IT governance in organizations: A simple integrated approach77 cited
  • 2017Risks Assessment of Information Technology Processes Based on COBIT 5 Framework: A Case Study of ITS Service Desk53 cited
  • 2016Audit of IT Governance Based on COBIT 5 Assessments: A Case Study34 cited
  • 2013An Examination of the Practicability of COBIT Framework and the Proposal of a COBIT-BSC Model32 cited

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