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Application of the SERVQUAL Model for the Evaluation of the Service Quality in Moroccan Higher Education: Public Engineering School as a Case Study

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References

2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
2016Does higher education service quality effect student satisfaction, image and loyalty?355 cited
2014SERVQUAL: Measuring Higher Education Service Quality in Thailand240 cited
2017Service Quality and Customer Satisfaction in Selected Banks in Rwanda105 cited
2013A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–201361 cited
2014Measuring Service Quality In Higher Education: A South African Case Study59 cited
2017A SERVQUAL-Based Framework for Assessing Quality of International Branch Campuses in UAE40 cited

Cited by

2024A holistic decision-making approach to assessing service quality in higher education institutions35 cited
2024Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan28 cited
2024Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects28 cited

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