Impact of politics on emotional exhaustion, satisfaction and turnover intention

Sow Hup Joanne Chan · Mark X. James

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Job Satisfaction and Organizational Behavior Stress and Burnout Research Emotional Labor in Professions

Abstract

Hospitality employees are subject to emotional exhaustion (EE), yet relatively little is known about how organizational politics (OP) is related to EE and job satisfaction (JS). This study examines how hospitality employees’ experience of OP, EE, JS, and turnover intention (TI) are linked. Using structural equation modelling, results showed a complex link between the antecedents of TI. Each of the studied variables is impacted differently by OP, analysed for individual-level and group-level politics. Group-level politics was positively linked to EE, but it was found to be an insignificant predictor of JS. Individual-level politics was not significantly linked to EE but was significantly negatively linked to JS. Implications for future research and for management are included.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1981The measurement of experienced burnout 1996Maslach burnout inventory manual 2010From the Editors: Common method variance in international business research 1978An evaluation of precursors of hospital employee turnover.1989Vers une méthodologie de validation trans-culturelle de questionnaires psychologiques: Implications pour la recherche en langue française.1997The relationship of organizational politics and support to work behaviors, attitudes, and stress

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