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Evaluation Model Construction and Empirical Analysis of Rural E-Commerce Logistics Service Quality
2 references·1 citing·12 second hop
Evaluation Model Construction and Empirical Analysis of Rural E-Commerce Logistics Service Quality (2020)Evaluation Model Construction and Empiric…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Cross Border B2B E-Commerce Website Service Quality Evaluation System (2023)Cross Border B2B E-Commerce W…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)Assessing Cross-Border E-Commerce Success: A Cross-Country Analysis (2021)Design of Evaluation System for Competitive Cooperation Capabilities of Cross-Border E-commerce Comprehensive Pilot Area (2021)Optimization of Cross‐Border e‐Commerce Logistics Supervision System Based on Internet of Things Technology (2021)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,008 cited

Cited by

  • 2023Cross Border B2B E-Commerce Website Service Quality Evaluation System1 cited

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