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Customer experience in the B2B area: The impact of age-related impressions · Study

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ArticleCustomer experience in the B2B area: The impact of age-related impressions

Laurence Lecoeuvre2020

Article2020

Customer experience in the B2B area: The impact of age-related impressions

Laurence Lecoeuvre · J. Rodney Turner · Volker G. Kuppelwieser

18 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Service and Product Innovation AI in Service Interactions

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References

2006Constructing grounded theory : a practical guide through qualitative analysis 2003Research Methods for Business Students 2014Constructing grounded theory 2016Understanding Customer Experience Throughout the Customer Journey 1971The Theory of Buyer Behavior 2003Grounded Theory in Management Research 2020Qualitative Research in Business and Management 2018The SAGE Handbook of Qualitative Data Collection

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Year2020

Typearticle

Published2020-08-24

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations18

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretconser.2020.102216

openalex_workW3081458801

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