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Assessing public services from the citizen perspective: what can we learn from surveys?

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2005

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‘EMPOWERING EUROPE'S CITIZENS’?

42 cited

2014Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction27 cited

2017Vulnerable consumers and satisfaction with public services: does country matter?16 cited

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2023Descriptive and Symbolic: The Connection Between Political Representation and Citizen Satisfaction with Municipal Public Services9 cited