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The influence of the COVID-19 crisis on the formation of logistics quality
1 references·1 citing·9 second hop
The influence of the COVID-19 crisis on the formation of logistics quality (2020)The influence of the COVID-19 crisis on t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Patterns of the Distribution of the Demand of End-Consumers among Retailers in the Zone of their Residence (2021)Patterns of the Distribution …Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers (2015)The Role of Consumers in Logistics Systems (2017)Factors Influencing the Purchase of Energy-Efficient Appliances by Young Consumers in South Africa (2020)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited

Cited by

  • 2021Patterns of the Distribution of the Demand of End-Consumers among Retailers in the Zone of their Residence6 cited

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