Evaluating Medical Students' Satisfaction towards Library Resources and Services offered at Saudi Universities using Six Sigma approach

Ahmed Al Kuwaiti

1 citations0/0 files storedLincoln (University of Nebraska)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Higher education institutions (HEIs) are utilizing a user satisfaction survey to assess user satisfaction and reveal the strengths and weaknesses of their libraries. This feedback aids their policymakers to improve the quality of library resources and services offered. However, no studies have been conducted using a Six Sigma approach to assess the medical students’ satisfaction towards the library resources and services offered in the Saudi Arabian context. As an attempt, this study evaluated the medical students’ satisfaction towards the library resources and services offered at the selected Saudi universities using a Six Sigma approach. A total of 1000 medical students were randomly selected from four Saudi universities (i.e., 250 students of each). Those medical students were administered with a Library user satisfaction survey (LUSS), and 799 completed surveys were received. The survey consisted of 21 items, and the response for each item was rated using a 5-point Likert scale. Further, the sigma rating was calculated based on the non-conformance level using the Six Sigma analytical tool, namely the "Poisson distribution model”. The results showed that the sigma rating for the medical students’ satisfaction towards the library resources and services was observed between 2σ to 3σ. Based on the modified Six sigma performance scale, the library resources and services provided to those medical students are “adaptable” and are just sufficient to accomplish the learning resources requirements without hindering performance. This study recommended appropriate strategies to improve the medical students’ satisfaction towards the library resources and services offered at Saudi universities.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 1 citations exist upstream.

References

2001Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.1998Remote Library Users-Needs and Expectations 2010Students Usage of an Academic Library: a user survey conducted at the Main Library University of Peradeniya 2013Determinants of library use, collections and services among the students of engineering: a case study of King Saud University 2013An assessment of user satisfaction on library services: a case study of undergraduate Biology students at the University of Jaffna 2012MODELLING STUDENT'S SATISFACTION WITH LIBRARY SERVICES IN A TERTIARY INSTITUTIONS: EVIDENCE FROM KUMASI POLYTECHNIC 2013Students satisfaction with academic library resources and services: the covenant university library experience 2019Perspectives of Users’ Satisfaction on Library Resources and Services in Oyo State College of Health Science and Technology Ibadan

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.