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ITIL process management to mitigate operations risk in cloud architecture infrastructure for banking and financial services industry
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ITIL process management to mitigate operations risk in cloud architecture infrastructure for banking and financial services industry (2020)ITIL process management to mitigate opera…Proactive Management of IT Operations to Improve IT Services (2017)Proactive Management of IT Op…An Implementation of ITIL Guidelines for IT Support Process in a Service Organization (2013)An Implementation of ITIL Gui…Case Study Research: Design and Methods (1984)Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994. (1994)Business Process Intelligence (2003)Decision support systems for IT service management (2016)Case Study Research: Design and Methods (1991)Theory Building From Cases: Opportunities And Challenges (2007)Combining GQM+Strategies and OKR - Preliminary Results from a Participative Case Study in Industry (2019)
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References

  • 2013An Implementation of ITIL Guidelines for IT Support Process in a Service Organization26 cited
  • 2017Proactive Management of IT Operations to Improve IT Services21 cited

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